Managed Services
Sharing the Load
Organizations can experience operational strains and inefficiencies when embracing new technologies at a rapid pace. Manual tasks, escalating Tier1/Tier2/Tier 3 support costs and the challenge of managing a multitude of Open Source and proprietary technologies and vendors can distract from vital Strategic IT Assessments, Digital Transformation, Road-mapping and Technical Pre-Sales Support.
Our Value Proposition
Terawe provide a full spectrum of Managed Services to supplement your in-house expertise and resources. Whether your needs are short, medium or long-term, we will work with you to ensure you have the support you need to achieve your business objectives. We’re here, 24/7, ready to provide you with the assistance you need. With guaranteed SLAs round the clock and modern practices we deploy, achieve peace of mind while reducing your total cost. Our services span across cloud, hybrid and on-premises PaaS, SaaS and Product offerings you have.
Our Services
We actively monitor service level indicators in pursuit of our service level objectives in order to fulfill our service level agreements.
- Support Services
- Operation Services
- Site Reliability Engineering Services
- DevOps Engineering Services
- Security and Compliance Services
Our managed services include:
Basic Managed Services
Tier2 / Tier 3 Reactive Support in Business Hours or 24X7
Advanced Managed Services
Operations Management, Cloud Enablement, Customer Engagement, IT Task Automation, SLA-driven Proactive Monitoring, Workload Migration, Pre-Sales technical and business guidance, Business and Technology Assessments, Strategic Transformation roadmapping